REFUND POLICY

Effective Date: June 12, 2025

Thank you for shopping with PEPE. We strive to ensure your complete satisfaction with your purchase. Please review our Refund Policy below for details about returns, refunds, and exchanges.

1. General Policy

All sales of THCA products are considered final unless the product is defective, damaged, or not as described. We do not offer refunds or exchanges based on personal preference, change of mind, or dissatisfaction with the effects of the product.

2. Eligibility for Refund

Refunds may be granted only under the following circumstances:

• Defective or Damaged Products: If your product arrives defective or damaged, please contact us within 7 days of receipt. You will need to provide photographic evidence and details of the issue.
• Incorrect Orders: If you receive an incorrect product that does not match your order confirmation, notify us within 7 days of receipt for resolution.

We reserve the right to assess each case and determine eligibility for a refund at our sole discretion.

3. Refund Process

To request a refund:

• Contact Us: Email or call us using the contact information below within 7 days of receiving your order.
• Provide Details: Include your order number, a description of the issue, and any supporting documentation (such as photos).
• Review: Our team will review your request and notify you of our decision.
• Return: If your refund is approved, you may be required to return the product. Return shipping costs are the responsibility of the customer unless the error was made by PEPE.
• Refund Issuance: Approved refunds will be processed to the original method of payment within a reasonable timeframe.

4. Exceptions

• No Refunds for Personal Preference: We do not offer refunds or exchanges for products that have been opened or used, unless they are defective or damaged.
• Time Limit: Refund requests must be made within 7 days of receipt. Requests made after this period will not be considered.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to an error made by PEPE.

5. Contact Information

If you have any questions or need to request a refund, please contact us at:

Phone: (305) 848-5590
Mailing Address: 3143 SW 21 St, Miami, FL 33145